Solutions - Compass

Solutions by Compass

We understand the challenges our Government clients are facing. Our discovery method allows us to go deeper so you can go farther.

Business Process Discovery

Stakeholder Interviews
We mean it when we say “Human-Centered." We start our process by getting to know your stakeholders and getting their inputs.
Process Mapping
We evaluate internal processes and map them in detail, measuring them against industry standards and analogous processes.
Research
We explore other industries, case-studies and organizations that provide inspiration on how to improve existing processes.

Application Development

Low-Code
We leverage deep expertise in Salesforce to deliver value lightning-fast by taking advantage of pre-built applications whenever possible.
Custom Code
Some processes require tailor-fit solutions. We reduce complexity and deliver speed-to-value to build what you need, when you need it.
Technology Strategy
Whenever possible, we want to maximize your existing investments. We examine the technology stack to avoid any redundancy in capability.

Data Visualization

Visualization
Decision-Makers are empowered to make decisions proactively with easy-to-read insights into important data.
Discovery
There is more to the story and it can take digging to find it. We work with tools that empower people to uncover insights that can make lasting positive impacts.
Story Telling
Data tells a story. With the latest advances in Tableaus Data Stories, your team can craft a narrative around where you are and where you want to go.

System Integration

Legacy Isn't Bad
Many legacy systems offer security advantages and continue to support mission critical functions, We create connectors to bridge the gap to share critical data.
Financial Management
We simplify the reconciliation of financial information from your CRM and Grant system to your Financial Management System.
Prepare to Share
The National Data Strategy is requiring organizations to prepare to share their data. We help design your data library and create connectors to mission partners.

Licensing, Permitting and Inspections

Delightful Application Experiences
Most Government agencies intake applications. Constituents expect the same user experience from the Government as they do from their favorite retail brands. We help ensure that trust is fostered through the application experience.
Digital Front Door
We design and deploy your organization's digital front door to ensure that constituents can easily find the information they're looking for.
Automation
Whether it be providing agents Next Best Action recommendations for the case they are working, or sending personalized status updates directly to constituents, Automation can dramatically improve the User Experience.

Grants Management

FIBF Grants
Following the data model recommendations in FIBF, we replicate this data model in Salesforce using published accelerators to get you and your team up and running quickly.
Modular Configuration
Every grant program is different, but we work hard to make it easy for your team to reuse NOFOs, Review Factors and Success Criteria using best practices from Salesforce.
Performance Measures
It's important for you to quickly understand which programs and measures are effective in achieving desired outcomes. We make it easy to visualize these factors with visualizations that can be filtered by various criteria.

Employee Experience

Recruit to Retire
For every 10 government jobs posted last year, only 4 were filled. We leverage technology to improve the employee experience. From the first moment a candidate engages your agency to the day they retire, they'll have a consistent experience with your mission.
Interview and Evaluation Coordination
Once a recruit becomes an applicant, we put the entire team on the same page ensuring that each interviewer, security specialist, and HR manager has access to the right data at the right time.
Employee Service Catalogs
A single place for employees to research everything from their Pay & Leave to signing a remote-worker agreement. These investments go a long way to promoting an excited and engaged workforce.

Call Center

Telephony Integration
Many constituents prefer to use the phone to get their questions answered. We equip your agents with just-in-time information before they answer a call so they serve constituents with excellence.
Intelligent Routing
Whether it be routing specific channels to the right agent, or routing certain inquiry types to the right people, we can discover, design and implement a routing model that works.
Analytics Advantage
We help you take advantage of analytics to monitor the performance of your call-center in real time.